Shipping policy

Shipping and delivery

Where we currently deliver

Palatine Editions currently accepts orders for delivery only to Great Britain (England, Scotland and Wales) and the currently enabled United States delivery area of 49 states plus Washington, DC. North Carolina is temporarily unavailable pending NCDOR advice.

Northern Ireland, US territories, AA/AE/AP military address codes, the EU/EEA, Australia and all other international destinations are not currently available at checkout.

Production

Each Palatine Edition is produced after the order is placed by our specialist print and fulfilment partner, Prodigi.

Our current launch products use Prodigi GLOBAL Classic Frame products that are fulfilled locally in Great Britain and the United States. Production normally takes several working days and can occasionally take longer during busy periods or where additional finishing is required.

Delivery options and charges

The delivery methods available for your order and any delivery charge are shown at checkout before you place the order. Those checkout details form part of the contract.

Where an express option is offered, it may involve an additional charge. Availability depends on the destination and product.

Estimated delivery times

For current launch products, most orders should normally arrive within approximately 4 to 10 working days in Great Britain and 8 to 15 working days in the United States after the order is placed.

These are reasonable estimates rather than guaranteed delivery dates. Production and carrier delays can occasionally extend them. For Great Britain consumer orders, unless a different delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.

Tracking

Tracking information will be provided where available after dispatch. Framed orders are normally sent using a tracked service.

Local fulfilment and customs

Prodigi has confirmed that the GLOBAL Classic Frame combinations used for the Palatine Editions launch are fulfilled locally in Great Britain and the United States when the appropriate locally fulfilled SKU is used. Ordinary launch orders within those approved markets should therefore not attract cross-border customs duties on the finished framed product.

If the fulfilment route for a product changes in a way that could create an unexpected import charge for the customer, we will not knowingly pass that charge to the customer without making the position clear before fulfilment.

Delays

If we become aware that an order cannot be shipped or delivered within the time we have promised, we will contact you and deal with the delay in accordance with applicable consumer law. Where required, this may include obtaining your agreement to a revised date or providing a refund.

Delivery address

Please check the delivery address carefully before placing your order. If you notice an error, contact hello@palatineeditions.com as soon as possible. Once production or dispatch has begun, it may not be possible to change the address.

Lost, damaged or incorrect deliveries

If an order is significantly delayed, appears to be lost, arrives damaged or is not what you ordered, contact hello@palatineeditions.com. We will investigate and provide any remedy required by applicable consumer law and our Refund Policy.